Govern the business of healthcare around the systems you already trust
Bring finance, workforce, legal, vendor, compliance, evidence and authority under one policy-aware operating layer — while keeping clinical systems and patient-care workflows in their validated systems of record.
Clinical systems are validated. The enterprise around them is not governed.
Five operating conditions with the accountability exposure each creates. No invented statistics, cost figures or outcome claims.
Facility autonomy versus system control
Hospitals, clinics and service lines develop local approval practice and local vendor relationships that never surface at system level.
Inconsistent control across the enterprise.
Vendor and supply dependency is invisible
Critical vendors, lapsed diligence, expiring agreements and data-access arrangements sit in disconnected tools.
Third-party exposure discovered at renewal.
Obligations lose named ownership
Regulatory, accreditation, contractual and policy obligations lose their owner as staff rotate between roles and facilities.
Late escalation and weak evidence at review.
Data-sharing scope is assumed
Whether an enterprise workflow touches sensitive data is decided informally rather than classified and reviewed before access.
Unevidenced access and purpose decisions.
System sprawl across the enterprise
EHR, ERP, HR, supply chain, credentialing and contract systems are each authoritative for their own domain.
No layer holds the cross-domain business decision.
Six stages, with the clinical boundary at every one
The model resolves context, checks authority, applies policy, takes a human decision, hands off execution and preserves evidence - around the systems of record, never inside them.
Nine enterprise jobs, each with its clinical boundary
Validated platform domains translated into healthcare enterprise-operating work. Each names what it explicitly does not do.
Finance & spend governance
Capital approval, purchased-services spend, budget authority and commitment evidence across entities and facilities.
Not revenue cycle, claims or patient billing.
Vendor & third-party governance
Diligence, agreements, renewals, dependency exposure and data-access arrangements with named owners.
Not clinical vendor qualification or device validation.
Contract & commercial governance
Signatory authority, obligations, notice windows and renewal governance across the agreement estate.
Not payer contracting outcomes or rate determination.
Workforce administrative governance
Employment, policy acknowledgement, delegated authority and administrative credential tracking.
Not clinical privileging, competency or credentialing decisions.
Obligation & policy management
Regulatory, accreditation, contractual and internal obligations with basis, owner, due date and evidence.
Not a compliance determination or accreditation outcome.
Evidence & audit readiness
Decision basis, workflow history, document lineage and access events preserved as work happens.
Not the legal medical record or clinical audit.
Entity & facility context
Which entity, facility, service line or operating unit owns an action, and which rules apply to it.
Not a licensure register or facility accreditation record.
Change & exception governance
Material change with authority in the path, and exceptions carrying owner, compensating control and expiry.
Not clinical protocol or care-pathway change.
Governed intelligence
Anomaly detection, prioritization, extraction and decision support within human and policy boundaries.
Not clinical decision support or any patient-affecting decision.
Facility context resolves before authority
A facility carries its own jurisdiction, authority scheme, obligation set and residency position. Coverage is stated per workflow, never as a blanket claim.
Hospital 01
COVEREDHospital 02
COVERAGE LIMITEDClinic Group • Site 04
REVIEW REQUIREDResearch unit
RESTRICTED SCOPEEight fields resolve before any workflow touches data
The scope panel states data class, purpose, source owner, access scope, storage, export, retention and review state — with metadata or reference-only integration preferred wherever possible.
Governance decision
Actor, entity, facility, policy basis, authorization outcome, timestamp.
Workflow history
Every transition, approver, delegation, rejection, escalation and rationale.
Document lineage
Version, integrity hash, access history, signature status, retention reference.
Access event
Who accessed sensitive data, for what recorded purpose, and under which policy.
Evidence manifest
Scenario-specific package with controlled export and its own access record.
Integrity controls
Append-only records and tamper-evident chains, with cryptographic validation where implemented.
Non-clinical enterprise control workflows
Four governed workflows around healthcare operations, each with authority in the execution path.
Vendor agreement renewal — VND-2026-0412
Critical vendor • Hospital 02 + 3 sites
Data-access arrangement in scope
Requested authority: exceeds supply-chain delegation
Policy basis: procurement authority policy v4
Diligence: lapsed Feb 2026
Execution and payment remain in the ERP
Workforce credential expiry — administrative — WF-2026-0455
Clinic Group • Site 04 • contracted staff
Administrative tracking only
Owner: people operations
Policy basis: HR-POL-11 v4
Boundary: clinical privileging and competency decisions remain with the credentialing body
Evidence: notification and acknowledgement retained
Credential record stays in the HR and credentialing system
Capital approval — facility equipment — FIN-2026-018
Regional Health • Hospital 01
Multi-year budget commitment
Requested authority: within delegation
Policy basis: capital authority policy v4
Evidence: business case and prior decisions retained
Boundary: no clinical-need or device-suitability determination
Diligence-grade trust with exact claim status
Every control carries its status. Nothing is averaged into a posture score and no certification badge appears.
Identity & access
SSO, MFA, workload identity, role/attribute/entity/facility authorization.
Segregation of duties
Preparer, reviewer, approver and executor independently permissioned.
Audit & access evidence
Governance and access events linked to actor, source, object and decision.
Encryption
At rest and in transit, stated per deployment rather than universally.
Data sensitivity classification
Public, internal, confidential and restricted classes with policy-aware access.
PHI / ePHI handling
Scope, deployment and controls require explicit validation for the proposed use case.
BAA availability
Not asserted here. Availability is confirmed only through product, privacy and legal review.
Residency & regulated hosting
Region, storage, processing, backup and key custody vary by deployment option.
Healthcare certification
No HITRUST, SOC, ISO or equivalent certification claim is made.
Step-up authorization
Re-authentication required before a high-impact action is authorized, not merely before viewing.
Segregation enforced before the offer
If segregation would be violated, the action is not presented — rather than presented and then rejected.
Irreversible actions gated
Any action that cannot be undone requires named approval and produces its own evidence record.
Restricted scope stays restricted
Data excluded by classification or access scope stays excluded, with the exclusion stated rather than silently dropped.
Export always audited
Every permitted export records actor, purpose, destination and policy basis.
Purpose recorded before access
Where sensitive data is in scope, the recorded purpose precedes access and forms part of the evidence.
Source ownership, stated per system
Metadata and reference-only integration are preferred wherever the workflow allows it.
ERP / finance
CONNECTEDSource owner: finance • observed 14:05
HR / workforce
CONNECTEDSource owner: people ops • observed 12:10
Supply chain
CONNECTEDSource owner: supply chain • observed 13:40
Contract repository
SOURCE UNAVAILABLESource owner: legal ops • last valid 15:48 previous day
Credentialing system
LIMITEDSource owner: medical staff office • metadata only
Identity
CONNECTEDSource owner: IT • observed 14:06
Facility / asset register
REQUIRES SETUPSource owner: facilities • not yet observed
EHR / EMR
NO CONNECTIONSource owner: clinical systems • legal medical record
Clinical & ancillary systems
NO CONNECTIONPharmacy, laboratory, radiology, PACS, devices
Revenue cycle / claims
NO CONNECTIONSource owner: revenue cycle
Policy, decision & evidence record
CONNECTEDSource owner: ZolloSuite • current
Nothing AI does may reach a patient
The prohibitions here are absolute and are not relaxed by any configuration, deployment option or customer agreement.
- •Propose obligations, clauses and metadata from documents, with provenance
- •Prioritize vendor, contract and obligation exceptions for review
- •Detect anomalies against configured enterprise expectations
- •Suggest reconciliation matches for a human to confirm
- •Summarize a decision basis with its sources cited
- •Draft an impact summary for a named reviewer
- •Affect diagnosis, treatment, triage or care planning
- •Influence patient access, eligibility or any clinical outcome
- •Provide clinical decision support of any kind
- •Approve, authorize or execute any business action
- •Access sensitive data outside a recorded purpose
- •Determine compliance, accreditation or regulatory applicability
Connect — versioned APIs and events with declared provenance
Map — object and field mapping, correction authority with the data owner
Parallel run — proposed governed behaviour compared with current operation
Reconcile — counts and relationships verified, variance dispositioned
Activate one entity or facility — named human decision, rollback defined first
Extend by facility — never all facilities at once
Sources first, then limitations and conflicts, then the finding, then the required reviewer, then the human decision as a separate record. A missing mandatory source suppresses or downgrades the finding. If the AI service is unavailable, the non-AI governance path remains fully usable.
Parallel run observes and compares without posting, authorizing or executing. No EHR, clinical, ancillary, revenue-cycle or patient record is written by ZolloSuite at any point.
Eight accountabilities, one governed record
Each role asks a different question of the same decision trail.
Finance
Was the commitment within delegated authority, and can the basis be reconstructed?
Operations
Which facility owns the action, and where is it blocked right now?
Compliance
What is due, who owns it, and what evidence supports completion?
Privacy
What data class, what purpose, what access scope, and what review state?
Security
Which controls are architecture requirements, implemented, or deployment-dependent?
Architecture
Which system owns source truth, and what is written back — and what is not?
Workforce
Which administrative obligations are tracked, and where does the clinical boundary sit?
Audit
Can we prove the control operated, without reconstructing it retrospectively?
Published solution page
Published solution page
Published solution page
Architecture and product proof, honestly labelled
Unsupported social proof is replaced with evidence a diligence team can actually inspect.
- Governance Platform
- Authority and segregation
- Core modules
- Platform Foundation
- Deployment options
- Migration & Shadow Mode
- All industries
- Industry Solutions
- Insurance for payer questions
- Solution Brief
- Executive Resources
- Platform Tour
Not published
No approved health system or provider customer story exists. No anonymised composite, facility count, cost figure or representative outcome is substituted.
No clinical, medical, legal, tax, accounting, audit or privacy-law advice is provided. No HIPAA, HITECH, HITRUST or other healthcare certification, compliance guarantee or clinical outcome is claimed.
Bring the obligation whose owner changed roles
A policy acknowledgement cycle reassigned but never confirmed. A vendor renewal blocked by a delegation limit with diligence already lapsed. A data-sharing review nobody has classified. We will trace one through entity, facility, authority and evidence across your own structure.
No PHI/ePHI handling, BAA availability, HIPAA scope, regulated hosting, certification, capability availability or jurisdiction coverage is committed outside an approved commercial document and separate validation.
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Every section of this page was readable without it.
Scope, PHI, EHR, evidence and AI
Direct first sentences, then qualified detail. Every answer is present in the page source.
Is ZolloSuite an EHR or clinical system?
−No. It governs the business of healthcare around the systems you already trust.
Diagnosis, treatment, triage, prescribing, clinical documentation, the legal medical record, clinical decision support, care scheduling, pharmacy, laboratory, radiology, claims adjudication, medical coding and billing, patient identity and portals, and device monitoring are all outside scope.