Counsel-approved overview. This document sets out the terms governing access to and use of ZoikoSuite. It is organized into 18 numbered sections covering the agreement scope, account and use responsibilities, AI features, data handling, commercial terms, intellectual property, liability, dispute resolution, and how these Terms may change. This overview is provided for navigation only — the numbered sections below are the operative text.
1. Agreement and Scope
This section defines the document being agreed to, the services and sites it covers, and the identity of the contracting parties.
[ Counsel-approved operative text: exact contracting entity; definitions of "you," "customer," and "user"; definition of "Services"; effective version; whether use constitutes acceptance; enterprise-agreement precedence if applicable. ]
Forbidden inference: this page does not assume that Zoiko Suite Inc., Zoiko Tech Inc., or Zoiko Group is the contracting party from footer branding alone. The contracting entity above is sourced from the verified entity registry.
Related: Order Form / enterprise agreement · Privacy Policy · Data Processing Agreement · Acceptable Use Policy
2. Eligibility and Authority
Covers age/capacity and lawful-use requirements, and the authority representation required when a person accepts these Terms on behalf of an organization.
[ Counsel-approved operative text: eligibility requirements; organizational authority representation. No generic age threshold is asserted unless supplied by counsel. ]
3. Accounts and Organization Responsibility
Covers account registration accuracy, credential protection, administrator authority over users and workspaces, authorized-user responsibilities, and unauthorized-access notification.
[ Counsel-approved operative text, coordinated with actual product administration model and privacy disclosures. ]
Related: Security Disclosure · Support
4. Services and Availability
Defines the Services, clarifies that features may be configurable, market- or deployment-dependent, or subject to change, and explains beta/preview treatment and modifications.
[ Counsel-approved operative text, aligned with current platform and order-form taxonomy. No blanket availability promise. ]
Related: System Status · Platform Overview
5. Acceptable Use
States high-level use restrictions covering illegal use, abuse, security interference, unauthorized access, harmful content, IP infringement, service disruption, prohibited automation, AI misuse, and regulated/high-risk activities where applicable.
[ Counsel-approved operative text, with canonical Acceptable Use Policy incorporated by reference where Legal elects. ]
Related: Acceptable Use Policy · Security Disclosure
6. AI and Automated Features
Identifies AI-assisted and automated features, defines human responsibility for evaluating outputs, and sets the authority boundary: AI does not independently override policy, approval, source truth, or legal authority.
[ Counsel-approved operative text on input/output rights, provider/subprocessor relationships, sensitive-use restrictions, and accuracy/availability limitations — consistent with Responsible AI public positioning. ]
Related: Responsible AI · Subprocessor List · Acceptable Use Policy
7. Customer Content, Data and Privacy
Defines ownership of Customer Content and the license needed to host, process, transmit, secure, and back up that content in order to provide the Services.
[ Counsel-approved operative text. Privacy-notice content is not restated here; DPA and Subprocessor List are linked rather than duplicated. Retention/deletion mechanics align with actual product, legal hold, and backup behavior. ]
Related: Privacy Policy · Data Processing Agreement · Subprocessor List · Data Residency
8. Third-Party Services and Integrations
Explains that integrations may be subject to third-party terms and privacy practices, and describes authorization and revocation of connections.
[ Counsel-approved operative text. Does not guarantee continued availability of a third-party integration unless contractually committed, and does not imply Zoiko controls or endorses third parties beyond the actual relationship. ]
9. Fees, Billing, Taxes and Subscription Terms
Covers pricing basis, invoicing and payment, tax treatment, auto-renewal (where applicable), trials/promotions, cancellation mechanics, and refund/credit policy.
This section cannot be drafted from design assumptions. Every price, billing cadence, renewal rule, refund rule, cancellation window, tax treatment, seat metric, trial mechanic, and notice period must come from the approved commercial/legal model.
[ Counsel- and Finance-approved operative text. Material renewal terms are not visually minimized; cancellation is not made harder than enrollment. ]
Related: Order Form terms
10. Intellectual Property and Feedback
Defines ownership of ZoikoSuite software, documentation, designs, and trademarks; separates Customer Content from Zoiko IP; and defines the customer/user license scope.
[ Counsel-approved operative text on feedback terms, open-source/third-party license references, and trademark use — no rights assignment is coerced through the interface. ]
Related: Trademark Guidelines · Licenses
11. Confidentiality
Included only if these web Terms are intended to govern confidential information, or if no separate NDA or enterprise agreement covers it.
[ Counsel-approved operative text — definitions, exclusions, use/protection duties, compelled disclosure, duration, and remedies. A product label such as "confidential workspace" does not by itself create contractual confidentiality. ]
12. Account and Security Responsibilities
Covers credential protection, incident notification by the customer, and administrative-authority security consequences.
[ Counsel- and Security-approved operative text. References reasonable safeguards only; no "unhackable," "fully secure," or absolute guarantee is made. ]
Related: Security Overview · Security Disclosure
13. Suspension, Termination and Data Handling
Defines suspension grounds, notice/cure treatment, termination by customer or provider, the effect of termination, and data export/deletion/retention mechanics.
[ Counsel-approved operative text, aligned with the DPA, Privacy Policy, backup policy, legal holds, and applicable law. Export availability and time windows reflect actual product/contract rights only. ]
Related: Data Processing Agreement · Privacy Policy
14. Warranties and Disclaimers
Sets warranty and disclaimer language, including the boundary around regulated professional advice (legal, tax, accounting, audit, investment, employment, or similar).
[ Counsel-approved operative text, rendered exactly as approved — not simplified into informal copy. Any AI-output disclaimer matches Responsible AI public positioning. ]
15. Limitation of Liability and Indemnity
Counsel-owned text: the liability cap, excluded damages, carve-outs, indemnification duties, defense control, settlement rights, and exceptions are not drafted, summarized, reordered, or visually de-emphasized by design or content teams. The web layer renders the approved clause verbatim, preserving semantic headings and list structure.
[ Verbatim counsel-approved liability and indemnification text inserted here at publication. ]
16. Governing Law, Disputes and Notices
States the governing law, venue/courts, arbitration terms (if applicable), any class/jury waiver, and formal notice channels and addresses.
[ Exact counsel-approved jurisdiction, forum, and dispute-resolution language — required before publication. No pre- checked acceptance of separate dispute terms; non-waivable regional rights are preserved. ]
17. Changes to These Terms
Explains how and when these Terms may change, how notice is given, and how continued use relates to acceptance of an updated version.
[ Counsel-approved operative text. Published versions are immutable — corrections create a new version or a documented correction record rather than silently editing historical text. ]
18. Contact
Questions about these Terms? Contact Legal.
Formal notices use the address specified in Section 16, not a general support form. Privacy questions route to the Privacy Policy / Consumer Rights Request process; security reports route to Security Disclosure; accessibility feedback routes to the Accessibility Statement process; ethics concerns route to Whistleblowing and Ethics Reporting.
Version History
Published versions are immutable. Corrections create a new version or a documented correction record.
Related Legal Documents
Contact & Legal Notices
- Questions about these TermsContact Legal →
- Formal legal noticesNotice address →
- Privacy questionsPrivacy / Rights Request →
- Security reportsSecurity Disclosure →
- Accessibility feedbackAccessibility Statement →
- Ethics & whistleblowingWhistleblowing & Ethics Reporting →