SYSTEM STATUS

Some ZoikoSuite services
are experiencing
degraded performance.

See current service health, active incidents, scheduled maintenance, and historical status for the ZoikoSuite services covered by this public page.

System Status Live Dashboard Mockup
02 / DATA TRUST

Status freshness, scope & methodology

"Operational" without freshness and scope is incomplete. When telemetry is stale or
unknown, this page says so — it never silently preserves the last green state.

Freshness state

Live · Delayed · Stale · Unknown. Stale/unknown
suppresses confident "operational" language and
shows the last verified timestamp instead.

Public scope

Shared multi-tenant services and published regions.
Beta/private preview and dedicated environments
are explicitly excluded.

Methodology
How component status is derived and how incidents
are published.Read methodology →
03 / COMPONENTS

Component status matrix

Buyer-readable components mapped to internal service ownership — not a dump
of every microservice.

Component Status Matrix
04 / SCOPE

Region & deployment status

Availability is qualified by deployment and jurisdiction — never presented
as a blanket claim.

Multi-tenant SaaS

Fully represented on this page where telemetry
coverage is complete.

Dedicated environment

Shared dependencies shown here;
environment-specific status may differ.

Sovereign / customer-controlled

Only Zoiko-managed shared dependencies appear
publicly.

05 / ACTIVE INCIDENT

Evidence export delays in EU region

Public incident ID INC-2026-0914-03 · Impact: Degraded performance · Started 08:58 UTC

Active Incident Details
Timeline (newest first)
09:12 UTC
Investigating
Confirmed elevated export processing time for evidence manifests in the EU region. Investigating root cause.
08:58 UTC
Investigating
Monitoring reported delayed evidence export completion for a subset of EU-region requests.
06 / MAINTENANCE

Scheduled maintenance

Distinct from incidents — visible before the window and retained historically after
completion.

In progress

Document services storage migration

Window: 15 Sep 2026, 07:00–09:00 UTC · Affected: Document / File Services ·
Expected impact: intermittent read-only mode

Scheduled

Governance & Policy service upgrade

Window: 21 Sep 2026, 02:00–03:30 UTC · Affected: Governance & Policy · Expected
impact: none expected

07 / RELIABILITY

Availability & reliability history

Published only when service boundary, observation points, measurement period,
and data completeness are approved and reproducible. No invented uptime
percentages.

Availability and Reliability History Chart
08 / HISTORY

Incident history

A durable trust record — not curated to show only favorable outcomes.

Incident History Table
09 / POST-INCIDENT REVIEW

Post-incident review

An accountability artifact, not a forensic dump — explains impact and corrective
learning without exposing exploitable detail.

Post-Incident Review Template
10 / NOTIFICATIONS

Status notifications

A retention and support-reduction tool, not a lead-capture mechanism. Only
configured, supported channels are shown.

Status Notifications Configuration
11 / ENTERPRISE

Enterprise & environment-specific
status

Public status cannot safely represent every dedicated or customer-controlled environment — so this page says so, clearly.

Dedicated environment

Shared dependencies shown above; your dedicated environment may have separate status.

Single-tenant enterprise

Customer-specific environments are never exposed publicly.

Sovereign / customer-controlled

Contracted private operating-status channel applies.

12 / FAQ

Frequently asked questions

This page reflects the live overall state and affected scope. If status data is stale or unknown, that is stated explicitly rather than defaulting to "operational."